Enterprise AMC division

Quick Solution.
Absolute Control.

We assume total financial and operational responsibility of your tech infrastructure to guarantee 99.99% uptime through 24/7 proactive NOC monitoring and rapid field dispatch.

Connect Our Team

99.99%

Uptime Guaranteed

24/7

NOC Monitoring

< 2 Hrs

Critical MTTR

All-India

Field Engineers

Stop Reacting to Failures.
Start Preventing Them.

Enterprise operations cannot afford network breakdowns. Traditional break-fix models result in massive revenue losses and operational paralysis.

Our Managed Services division takes the burden of IT maintenance completely off your shoulders. We provide stringent Annual Maintenance Contracts (AMC) to Government departments, hospitals, and corporate entities, ensuring that their massive hardware investments function flawlessly year-round.

The Financial & Tech Advantage

  • Reduced OPEX: Fixed operational costs with comprehensive options covering all hardware replacement bills.
  • Rapid SLA Enforcement: Guaranteed field engineer dispatch and resolution times mapped strictly to incident severity levels.
  • Asset Lifecycle Extension: Prolonging the life of expensive servers and routers through scheduled preventive maintenance audits.
  • Expert Consultancy: Continuous IT roadmap advisory from our L3 architects for scaling your business operations.
Our Methodology

The Operational Framework

How we maintain complex infrastructures without disrupting your daily business workflows.

01

Proactive Maintenance

We don't wait for things to break. Our teams conduct scheduled physical and digital audits to clean, update firmware, and optimize servers, routers, and endpoint devices.

  • Thermal & Dust Audits
  • Firmware Patch Management
  • Cable Integrity Testing
02

24/7 NOC Monitoring

The digital eyes and ears of your network. We utilize advanced telemetry to track bandwidth utilization, CPU loads, and environmental anomalies in real-time.

  • AI-Driven Traffic Monitoring
  • Instant Threat Lockdown
  • Automated Alert Ticketing
03

Rapid Incident Response

When an unavoidable failure occurs, our automated systems instantly dispatch dedicated L2/L3 engineering units equipped with hot-swappable spares.

  • Direct L3 Architect Escalation
  • All-India Spares Depot
  • Root Cause Analysis (RCA)

Service Level Agreement (SLA) Tiers

Choose the strictness of your technical support based on the criticality of your business operations. Tailored for enterprises of all scales.

Silver AMC

Next Business Day (NBD)
  • 8x5 Remote Helpdesk Support
  • Bi-Annual Preventive Maintenance
  • Non-Comprehensive (Labor Only)
  • Basic Firmware Updates
  • - Dedicated Resident Engineer
Mission Critical

Gold AMC

4-Hour Resolution Target
  • 24/7 NOC Remote Monitoring
  • Priority L2 Remote Escalation
  • Quarterly Preventive Maintenance
  • ✓ Comprehensive (Spares Included)
  • 4-Hour Field Engineer Dispatch

Platinum AMC

2-Hour Immediate Fix
  • Advanced Threat & Security Audits
  • Priority RMA Spares Stocking
  • Monthly Infrastructure Reporting
  • ✓ Dedicated Resident Engineer (On-site)
  • Zero-Downtime Architecture Support

Ready to Protect Your IT Investment?

Don't let a hardware failure disrupt your revenue stream. Let DGP Network Solutions secure your infrastructure.